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FAQ

  • What’s My Account?

    Once you have registered, you can access your account at any time by clicking on the My Account link at the top of the page. There you can change your preferences, update your payment information and address book, track your orders and manage your account password.

  • When will my order be delivered?

    Generally, our couriers will attempt delivery anytime between 7 a.m. and 9 p.m. Monday to Friday (except Bank Holidays). However, it really depends on your chosen shipping method.

  • How can I check whether an item is in stock?

    Stock availibility is shown in the product listing and details for each item.

  • I'm looking for an item not listed on your web site, what can I do?

    E-commerce is a full-line retailer, featuring a massive inventory of items and accessories. However, certain dealer agreements prevent us from mentioning or selling certain brands or items on our website, even though we stock and sell them. If you have any questions about the availability of a product that is not listed on our web site, please call us on 123-456-7890 and speak to a sales representative.